We know you may have some questions about our social media packages before you get started working with us – here are the answers to ones we get asked the most!
How often do you use automated software and bots?
NEVER!! We know just how ineffective bots are, not to mention how they increase the possibility of account deletion. The biggest issue with automated software is that it delivers fans and followers that simply aren’t real. It defeats the purpose of using social media.
We take hands-on approach to our business. Think of us as your full-time social media manager without the full-time expense.
Will your techniques stand up to all those cuddly animal Google updates?
Absolutely! We are not in the business of creating fake links and profiles, or delivering anything that would look like spam. The techniques we use are real and actually mirror what the average site owner would do if they were able to find time to promote their work.
Who is responsible for the work?
Every member of our team has been trained in all of the services that we offer. When you submit a project, you will be assigned one writer and one editor so that consistency is maintained throughout. We will never outsource any of your work, with everyone involved in your project regularly touching base to ensure they are on the same page.
Am I required to sign a contract?
No! We don’t believe in minimums and forced contracts. All you need to do is talk to a member of our support team if you wish to cancel.
Do you have a refund policy in place?
We dedicate a lot of time and effort in order to deliver your project, neither of which can be taken back. As such, there are no refunds on services delivered, but you can cancel at any time moving forwards.
Wouldn’t a virtual assistant be able to do all this for me?
They most certainly can! The issue there, though, is the time that you would need to commit to finding the right person. Once hired, you would then need to train them and bring them up to speed on your project. Even after all that has been done, you’ll still need to make time to supervise their work, correct errors, and look for a suitable replacement when your VA is unavailable. Since social media is an organic, ever changing thing, you would need to provide constant training.
The services that we offer have been designed to take out all of the hassles mentioned above, leaving you free to concentrate on what you need to do.
How soon can I expect to see results?
Some clients report seeing positive results from day one, while others claim that it takes a day or two for them to see increased activity on their social media accounts. There are a number of factors that will play into your success rate, with branding, cost of your products, payment methods, shopping cart availability, and more all coming into play. It also depends on what it is you want out of this. For example, followers and leads may come faster than sales of high-priced products. As you can see, with so many different factors and elements coming into play, it becomes virtually impossible to predict the types of results that you can expect and in which length of time.
How do I know if your social media packages are working?
When we start working together, you’ll be allocated your very own evaluation dashboard. Here, we bring your social media accounts into one place and make it really easy for you to see the impact our work has on your social media. We can even link up your Google Analytics account – this is an invaluable evaluation tool and is available to you in real time, 24/7.
Tell me more about So Much Better?
So Much Better is owned by Alison Rothwell, an expert in the field of online marketing. The company has been delivering quality SEO, online marketing and social media services since 2008.
Can your writers create content in American / UK / Australian English?
Of course! We have writers and editors from all over the world, all of whom are native English speakers. Your project will be assigned to the people best suited to your specific English language needs.
What is the role of a ‘dedicated support desk’?
When you work with us we have a fully automated support desk which we set up to ensure that you deal with the same person anytime you need to discuss your account.
How can I tell you what I want after my order is placed?
Once you complete your order, you will be taken to a new page where you will be asked a number of question about your business and, your social media activities, and more. As soon as we receive that, our team will get to work to ensure that your market is fully researched, whilst also setting up your accounts within our system. A support ticket will also be created that will allow you to contact us wile setup is taking place. This ticket will always remain open so that you can contact us with updated info or questions about your account.
What information do I need to provide?
Once you have chosen your plan and placed your order, we will ask you to fill out a short questionnaire that pertains to your existing social accounts, your business, and the direction you would like to go in.