So Much Better News Round Up w/b 21 July 2014

Successful TravelFeaturing my Top 5 Tweets from last week. All are really nice for retweeting! If you missed these cool tweets, you can follow me on Twitter

Confessions of a Startup: All Our Numbers, Insights, Everythinghttp://bit.ly/1nybx6s via @lookback

Dropbox’s Head of Design on the Dawn of Personalized Products http://bit.ly/1yhubTn via @firstround

Understanding Your Site’s Traffic Sources http://bit.ly/1yhucqt via @chartbeat

40 Genius Travel Tips That Will Make Your Next Trip Better http://bit.ly/1qAfNkF

The Only 5 Types of Messaging You Need for your Company http://bit.ly/1nybBDc by @wmougayar

Thank you for taking the time, hope you enjoyed reading these interesting articles. Till then!

Photo by: luigi diamanti

So Much Better News Round Up w/b 7 July 2014

Blog Summer VacationHappy Friday Everyone! Here’s another round of the latest news, opinions and articles from the online marketing industry. Have fun reading!

Pixel Perfect: The Story of The 8-Bit Revolution: http://bit.ly/Trwvb5

Whoever thought this was a good promo idea? http://t.co/L1Ryg1yOHg

Why Isn’t There A Standard Share Icon? http://bit.ly/1rtNxRB

Bounce.js – Generate Tasty CSS3 Animations http://bit.ly/1qGIKP8

Understanding and Optimizing the Google Knowledge Graph:http://bit.ly/1jKVNHW

8 Personal Branding Hacks to Increase Your Online Visibility  http://tnw.co/1lNz5Ez

How To Take A Summer Break From Your Blog: http://bit.ly/1rtNBAQ

7 Books That Will Inspire More Successful Content Marketinghttp://bit.ly/1pejBfc

Why We Click on “Clickbait” http://bit.ly/1jclWzs

Hope you had a nice time reading. I have more for you next week so see you then!

Photo by: num_skyman

So Much Better News Round Up w/b 23 June 2014

e-commerce websiteIt’s Friday everyone and it’s time once again for my weekly Twitter industry round up news. Are you ready for some great articles, information and tips? Here we go!

Optimize Blog Content for Social Media with These 4 Effective Tactics http://bit.ly/1pLCfYe

Never Fear Google Again: The Smart Person’s Guide to Guest Blogging http://bit.ly/1pLDczK [handy checklist]

Redsgned: A Showcase of the Best Redesigns from Across the Web: http://bit.ly/TdIfOm

A Little Journey Through (Small And Big) E-Commerce Websites: http://bit.ly/1prflqr

Brilliant Words Of Advice From 14 Great Graphic Designers:http://bit.ly/1ys0QH0

20 Web Design Learning Resources You Should Know: http://bit.ly/1lQfbCY

Top SEO Myths, Debunked by 27 Experts: http://bit.ly/UmlTLv

Instagram 101: 12 Answers to the Biggest Questions About Timing, Hashtags & More http://bit.ly/1nStFqv

The Smart Person’s Guide to Guest Blogging:  http://bit.ly/TdIhWt

A 5-Step Process For Finding Your Perfect Content Marketing Partners: http://bit.ly/1jCS4vS

That’s all for now. Thank you for keeping me company and see you soon!

Photo by: arztsamui

How to Deliver Stellar Customer Service on Different Social Media Platforms

Customer Service through social mediaIn the digital world, it is uncommon to meet someone without any form of online presence. We’ve all left our mark in the online world – whether through a comment on your favorite article, a status update on Facebook, or an image shared on Pinterest.

Establishing an online presence is inevitable. This is true for business, too. You may have started doing this for your business pages: answering a query on Facebook or acknowledging a direct message on Twitter are just some forms of basic customer service strategies with the help of social media. With these fundamental interactions, step up your customer service delivery on social media with these 3 easy steps:

Maintain a respectful tone, regardless of the situation

With the speed of exchanging messages online, customers can easily share their experience through their personal accounts. This is also true when they post messages, positive or negative, on your official accounts. It’s easy to reply to pleasant messages, but getting negative messages may need a different approach. It would help to have a standard set of replies (more on this in the next point).

Create and updated set of standard replies

The trick to this is thinking of all the possible situations where your client may feel the need to contact you. These are mostly queries and complaints. Keep a standard voice when replying to these messages. It can be an acknowledgement, “Thanks for your message. We are currently processing your order. You will receive a message from our customer service executive regarding this matter. If you have any other concerns, please drop us a line at [email protected]

Study the behavior of your social media contacts. 

Are your followers mostly active in the afternoon? Allot an hour or 2 for live monitoring and interaction with them. If you’re really keen to interact, keep yourself updated using your smartphone.

These are just the basic tips that can help you establish customer service practices on your social media pages. Over time, you will find out that you may need to tweak some practices, or completely replace them with something more suited for your target audience. Let us know in the comments section below how you use your social media accounts for customer service!

Photo by: nikorn

So Much Better News Round Up w/b 26 May 2014

Work Done

Welcome to the week of my industry Twitter round up news. I have got some very nice articles and tips in doing your online marketing the right way. Enjoy!

Is eBay A Big Loser In Google’s Panda 4.0 Update? — Winners & Losers Datahttp://selnd.com/1jHbNzm [new Update folks :(]

EBay’s Massive Security Breach: What It Means for You http://on.mash.to/1okedn4

Size Matters: The Long and Short of Conversion Marketing via @unbouncehttp://bit.ly/1jHb3dy

The Big List of IFTTT Recipes: 34 Hacks for Hardcore Social Media Productivity:http://bit.ly/1i8trGM

The Best Sounds for Getting Work Done: http://bit.ly/1jyw48T via @lifehacker

Facebook Plays Matchmaker, Changes History http://on.mash.to/1jHbx3m [what do you think?]

Thank you all for joining me today and have a lovely weekend!

Photo by: Stuart Miles

So Much Better News Round Up w/b 12 May 2014

How is everyone today? A lot has been going on the past days in the online marketing world and I am sharing with you the most talked about news and articles this week. So, here we go.

What next for social media? Five big predictions http://bit.ly/1kkCHZY

Human mindThe Science Behind Why Small Teams Work More Productively: Jeff Bezos’ 2 Pizza Rule: http://bit.ly/1iXXKUF

Wake Up and Read This: A Morning Manifesto to Start Any Day: http://bit.ly/1q3q5ha by @owensbla

How To Become An Optimist: http://bit.ly/1rRCiRK via @superheroyou

How the Mind Works: 10 Fascinating TED Talks: http://bit.ly/1kBz9CK via @PsyBlog

6 things your business can learn from Game Of Thrones http://bit.ly/1kGesFR

Boost Posts or Promoted Posts on Facebook: Which is Better? http://bit.ly/1kGfqSv

Where SEM Is Concerned, Google+ Appears To Be Alive And Well http://selnd.com/1j4dxkR

22 Experts Reveal the Secrets to Writing Killer Blog Posts: http://bit.ly/1s6Kiyf by @konradsanders

11 Ways to Avoid Burnout and Get More Done: http://bit.ly/Ruotxh via @99u

And that’s all for now. See you again next time for more of our industry udpdate.

Photo by: MR LIGHTMAN

So Much Better News Round Up W/b 28 April 2014

Email Subject LineWelcome to the month of May! I do hope you are all doing perfectly fine today as I can’t wait to share with you my industry news for this week. Don’t forget to share the news!

3 Offline Marketing Lessons That Will Boost Your Online

Conversions:  http://bit.ly/1epXUnw via @unbounce New Research Shows

Which Social Networks Are Ideal for Marketers: http://bit.ly/P0jtid via @smexaminer

How to Win Friends and Influence People (While Sharing Social Content) http://bit.ly/1idbbk6

23 Strategic Email Subject Lines to Try: http://bit.ly/1ii5L5Z via @crazyegg

Secrets of a Killer Blog Post [Infographic]: http://bit.ly/1gAemwJ via @crazyegg

5 Essential Elements of a Useful Social Media Plan: http://bit.ly/1gAekoL via @ducttape

The Art of the Done List: Harnessing the Power of Progress: http://bit.ly/1gAemwU

The Complete Guide to Growing Your Organic Facebook Reach:http://bit.ly/1mbIMu5

5 Instagram Tools to Better Manage Your Marketing http://bit.ly/1idbjQw

What You Need To Know About WordPress 3.9 http://bit.ly/1fmqCAQ

What Types of Photos Should You Share on LinkedIn? http://bit.ly/1fmt4Y1

Why Content Goes Viral: What Analyzing 100 Million Articles Taught Us:http://bit.ly/1rCBvE5 by @noahkagan

Thank you once again for joining me today and I have more for you next wee. See you!

Photo by: Stuart Miles

So Much Better News Round Up W/b 14 April 2014

PasswordHi Everyone! We are halfway through the month of April and I am very happy to share with you my latest Twitter round up news. Join me and enjoy!

26 Creative Ways Brands Use Facebook Status Updates http://bit.ly/1pUFTNR

How to Use Facebook Website Custom Audiences http://bit.ly/1pUGfUD

10 tips for Ecommerce SEO http://bit.ly/Pmysnv

Attention all small firms – the future of ecommerce is mobile http://bit.ly/PmA1lm [agreed!]

The Science of Great Digital Content Ideas: http://bit.ly/OrRJmv via @Moz

5 Essential Social Media Metrics to Track and How to Improve Them:  http://bit.ly/1hTOOyr

These Are the 6 Steps @jaybaer Uses for Great Content Marketing:http://bit.ly/OrRNm6

How to Create the Perfect Password http://bit.ly/1hEf37w [Timely!]

What Bad Customer Service Costs Your Business: http://bit.ly/1hEgcMv

Simple Reminders From The Smartest Marketers In The World: http://onforb.es/1lTHkyF via @forbes

Thank you for joining me this week and I hope to see you all again next time for more interesting reads.

Photo by: Salvatore Vuono/FreeDigitalPhotos.net

So Much Better News Round Up W/B 31 March 2014

The Art of Social MediaHowdy Folks! Can’t wait to share with you my latest round up news on online marketing. I got some really nice reads for you to enjoy, so here we go…

Best Positions for Social Share Icons & Other Elements on Your Blog http://bit.ly/1gltIKb

Lego Minifigures That Rock Your Bricks Off http://bit.ly/1ioiaEz

What Do Users Really Think Of The New Google Design? http://selnd.com/1ioigvG

Instagram Photos With Faces Get 38% More Likes http://bit.ly/1ioikvt

How Long Would You Last in a Zombie Apocalypse? http://bit.ly/1glvmeT

The Illustrated History of Twitter http://bit.ly/1glvHy9

All You Need to Know About Using Exclusivity for Better Product Launches http://bit.ly/1iojGXg

‘Twitter, Mtwitter!': Turkish Prime Minister’s 9 Craziest Quotes About Social Mediahttp://bit.ly/1lrxh3C

What will blow our minds in the next 30 years? http://bit.ly/1piqKY7 via @TEDNews

20 Unusual Things 20 Successful People Do Every Day http://bit.ly/1piqLeE via @inc

Hope you liked everything! Til next week!

photo by: mkhmarketing

So Much Better News Round Up W/B 17 March 2014

Instagram-logoHello everyone! How are you today? I am really excited to bring you the latest buzz from the online marketing world. All are worth sharing. Have fun!

United Airlines To Provide Free In-Flight Entertainment For Apple Users http://bit.ly/1ghVTUh[oooh!]

“Man often becomes what he believes himself to be.” – Mahatma Gandhi

How To Do More Stuff By Giving Yourself Less Time http://bit.ly/NcYIPq

9 Facebook Changes Social Media Marketers Need to Know:http://bit.ly/1ghWCF9

Infographic: 10 Content Marketing Growth Hacks http://bit.ly/1kQESZj via @unbounce

8 Things I Wish I Knew Before I Started Blogging http://bit.ly/NcYMP8 via @hubspot

How to Increase Your Online Fan Following http://bit.ly/1ghXcmh [good basic advice]

Retailers Are Striking Gold with Instagram http://bit.ly/1cYaVEc

18 Things Highly Creative People Do Differently: http://huff.to/PHNGUL via @HealthyLiving

 

Dilbert does SEO: http://bit.ly/1gD9BFR

Hope you all liked it. See you again next week!